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Penalize no agent response#70

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tara-servicenow wants to merge 4 commits intomainfrom
pr/tara/no_response
Open

Penalize no agent response#70
tara-servicenow wants to merge 4 commits intomainfrom
pr/tara/no_response

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@tara-servicenow tara-servicenow commented Apr 21, 2026

Tested on run with perturbations, before 9/50 would rerun due to "inactivity timeout", with this change they were all identified as agent errors and no reruns were needed based on the conversation finished check. The diagnostic metric shows those 9 failed on agent turn response, all other succeeded. I looked at a few of the examples it flagged and listened to the audio and it was as expected, the agent did not respond to a user turn that i could clearly hear.

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